Local by default
Case records, evidence, timelines, and generated packets stay on the merchant’s device.
CounterCase trust center
Your evidence stays yours.
CounterCase is a privacy-first chargeback decision and evidence workbench for independent merchants on iPhone, iPad, and Mac.
Merchant controlled
CounterCase never submits disputes, contacts issuers, or issues customer refunds.
No account required
Version 1 has no CounterCase login, backend, advertising SDK, or analytics SDK.
Clear product boundary
A workbench, not a payment processor.
CounterCase organizes merchant-provided records and generates review drafts. The merchant reviews every packet and chooses where to share it. Processor portals and issuer decisions remain outside CounterCase.