The deadline shown in your processor portal is authoritative. Review every generated packet before submission.
Before contacting support
- Confirm the exact response deadline in the processor dashboard.
- If an attachment fails verification, remove it, import it again in Evidence, and regenerate the packet.
- Use Settings → Export Archive for user-controlled backup or transfer.
- Restore purchases from Pricing with the Apple Account that made the purchase.
- Include the CounterCase version, Apple device and OS version, and steps that reproduce the behavior.
Contact
Email 425452267@qq.com.
Never email full card numbers, passwords, government identifiers, or unnecessary customer records. Synthetic screenshots are preferred.
Subscriptions
Payment and renewal are handled by Apple. You can restore purchases in CounterCase and manage or cancel subscriptions from your Apple Account subscription settings.